Privacy Policy and the Personal Data Protection of Vinprom-vt.com

The protection of personal data is very important to “Vinprom” AD and we want the process of treating your personal data to be completely open and transparent for you. That is why we have a policy that determines how your personal data will be processed and protected.

This Privacy Policy has been prepared and is based on the current Bulgarian and European legislation in the field of personal data protection. All changes and additions to the Privacy Policy will be applied after the publication of its current content on our website www.vinprom-vt.com as well as after notifying users of the site via email.

The privacy policy applies to your personal data if you are an individual or a representative of a legal entity that is our client. The policy will explain to you what personal information we process when providing our services, for what purposes we use it and what are your rights as a subject of personal data.

Who processes and is responsible for your personal data?

“Vinprom” AD is a company registered in the Commercial Register at the Registry Agency with UIC 104055430, which collects, stores and stores your personal data under the terms of this Privacy Policy.

You can contact us at our address: Veliko Tarnovo 5000, Industrial Zone Dalga Laka, P.O.B. 245, Vtora Street №1 and by phone: +359-878-692-088 or by e-mail: team@vinprom-vt.com

We never transfer, sell or exchange your data for marketing purposes to third parties. The data that is forwarded to third parties is used only to provide our services.

What data, for what purposes and on what legal basis do we process?

Depending on the specific purposes, Vinprom processes the following data individually or in combination with each other.

1.1 Data categories

A) Data provided by you, necessary for identification and fulfillment of the contractual obligations of Vinprom and the client:

* full name, address, telephone and email address for contact with you, or contact persons specified by you;

* data collected from payments made to Vinprom

B) Data prepared and generated by Vinprom in the process of providing the services/goods:

* order number, customer number, etc.;

* data required for the preparation of invoices, the value of services used; information on the method of payment, payments made and due; information on changes in the use of services, restrictions and restoration of services;

* IP address when visiting our website;

1.2. Objectives and legal grounds for the processing of personal data:

A) Processing of the data necessary for the execution of the order.

Vinprom processes your data for the following purposes:

* Identification of a customer when ordering in our online store www.vinprom-vt.com or on the phones of the store.

* Updating your personal data or information in connection with the services provided

* Sending a courier shipment with the ordered goods;

* Technical assistance for creating an account (s) and recovering a forgotten password to access our website;

* Payment of orders, rescheduling of amounts due;

B) Sending marketing messages with the explicit consent of the user:

* Providing information about new products and current offers;

* Providing information about promotions, games and events organized by “Vinprom” AD.

C) In fulfillment of its legal obligations, “Vinprom” AD processes your data for the following objectives:

* Providing information about the client and purchases made by them and/or services used by them on request /inspection by a competent authority;

*Invoices;

* For tax and social security control by the relevant competent authorities;

2. Categories of third parties that access and process your personal data

2.1. Processors of personal data – persons who, on the basis of an order, process your personal data on behalf of Vinprom or have direct/indirect access to your personal data, could be:

* Transport/courier companies in order to deliver the order.

* Banks servicing payments made by you;

2.2. Other administrators of personal data to whom “Vinprom” AD provides your personal data, processing your data on its own basis and on its own behalf:

*Competent authorities that by virtue of a normative act have the power to require Vinprom to provide information, including personal data, such as – the Bulgarian court or court of another country, various supervisory/regulatory bodies – Consumer Protection Commission, Communications Regulation Commission, bodies with powers to protect national security and public order;

*To ensure the data protection of the company and its customers, we apply all necessary organisational and technical measures provided for in the Personal Data Protection Act.

3. How long is your personal data stored?

The duration of storage of your personal data depends on the purposes of the processing for which the following are collected:

* Personal data stored during registration of active users of the site are stored until the termination of registration by the user;

* Personal data stored by consent to send marketing messages are stored until the withdrawal of consent by the user.

* Personal data processed for the purpose of concluding and executing an order are stored for the period until the final settlement of all financial relations between the parties;

* Personal data processed for the purpose of issuing financial documents for tax and social security control, such as, but not limited to – invoices, debit, credit notices, and contracts for the providing of services are stored for at least 5 years after the expiration of the statute of limitations deadline for repayment of the public receivable, unless the applicable legislation provides for a longer period.

* Vinprom may store some of your personal data for a longer period until the expiration of the relevant statute of limitations in order to the preparation of statistical reports on the operation of the online store:

• preparation of statistical reports on the operation of the online store;

• protection in case of possible claims of clients in connection with the execution/return of an order;

• in case of a legal dispute already arising in connection with the above until its final decision with an effective court/arbitration decision;

4. What are your rights in relation to the processing of personal data by Vinprom?

As our client and with regard to your personal data, you have the following rights:

* 4.1. Right of access: to access your personal data and information related to them.

* 4.2. Right of deletion/correction: to request that your personal data be deleted, corrected or blocked when they are inaccurate or need to be supplemented, or their processing does not meet the requirements of the law;

* 4.3. Right to object: to object to “Vinprom” AD at any time against the processing of your personal data if there is a legal basis for this;

* 4.4. Withdrawal right: to withdraw your consent to the processing of your personal data, but only when their processing is based on your consent (this also applies to the receipt of marketing communications)

* 4.5 Right to appeal: to file a complaint to the CPDP, if you believe that your rights are affected;

How can you enforce your rights?

We take the protection of personal data very seriously, which is why we have a customer service team that processes your requests in connection with the above rights. You can always contact them at team@vinprom-vt.com

5. Can you refuse to provide personal data to “Vinprom” AD and what will be the consequences of this

In order to accept and execute your orders in accordance with our legal obligations, “Vinprom” AD needs certain data. Failure to provide the following data will prevent “Vinprom” AD from processing and delivering your orders:

* three names, addresses, telephone and e-mail addresses for contact with you, or contact persons specified by you;

* data collected from a payment made to “Vinprom” AD

6. Cookies Policy

The Cookie is a small-sized file, containing letters and numbers, which will be stored on the computer, the mobile device or other equipment of a certain user and they are used to access the Internet. The Cookie is installed through the request sent by the server of a certain web page to the browser /example: Internet Explorer, Chrome etc/ and is completely passive /it doesn’t contain software programs, viruses or spyware. They don’t have access to the hardware of the user. These files make possible the recognition of the user’s device and the presenting of the content in a specific way adapted to the user’s preferences. The Cookies assure the user of a pleasant experience during the navigation on the Internet.

Systemically necessary cookies – These are cookies without which the operation of the site is impossible or is at high risk. These include cookies for navigating the website, saving the completed information when passing between the various steps, as well as when logging in or registering. Cookies are also systematically needed to provide control over the security of the connection and protection from unwanted external interference. This type of cookie is often defined as temporary or session, as it is stored temporarily and disappears after closing the browser session.

Functionality Cookies – This category of cookies serves to make it easier for the user to use the website and to comply with individual user preferences. Functionality cookies include device recognition cookies, saving language and font size preferences, and more. This type of cookie can be stored longer on the device, it can be used in more than one browser session and is called persistent.

Third-party cookies for efficiency, analysis and advertising:

Analytics cookies are used to collect statistical information, based on which general conclusions and recommendations can be made about the effectiveness of the site in terms of user goals, as well as in terms of marketing and advertising purposes. Such statistics include the number of users per page, the most visited pages, the sources of the visit, the time spent on the page, errors and more. These cookies allow us to collect anonymous information about how users navigate the website and the difficulties they may experience. For better accuracy, the site uses well-established analytical tools of Google Analytics.

Deactivating cookies

As a user, you have the ability to control the use of cookies, delete cookies stored on your device, and deactivate the use of cookies in the future. Detailed instructions for the various browsers and operating systems can be found at http://www.aboutcookies.org. Please note that blocking cookies will affect the way the website works and may lead to site malfunctions.

Links

The site may include links to other websites that are beyond our control. We cannot be held responsible for the protection of personal data or the content of these websites, but we offer these links to make it easier for our visitors to find more information on specific topics.

Update our Privacy Policy

We may update our Privacy Policy. The latest version is always available on our website. We will notify you of any material changes to the Privacy Policy, such as the purpose for which your personal information is used, the identity of the administrator, or your rights.